Welcome To Talentnetwork

Join Our Talent Network

What is a Talent Network

Joining our Talent Network will enhance your job search and application process. Whether you choose to apply or just leave your information, we look forward to staying connected with you.

Why Join?

  • Receive alerts with new job opportunities that match your interests
  • Receive relevant communications and updates from our organization
  • Share job opportunities with family and friends through Social Media or email

Join our Talent Network today!

Customer Service Representative (Work by Shift)

Back office

Work Location Ha Noi (Hai Ba Trung District)
Job Level Experienced (Non - Manager)
Job Type Permanent
Experiences 1 - 2 Years
Salary 12,000,000 - 15,000,000 VND
Industry Customer Service
Deadline to Apply 31/12/2022
Share Facebook Linkedin Twitter Google Plus Save to my jobs

Job Benefit

  • Insurance
  • Travel opportunities
  • Allowances
  • Incentive bonus
  • Health checkup
  • Training & Development
  • Salary review
  • Seniority Allowance
  • Annual Leave
  • Sport Club

Job Description

To provide customer care:
- Collect and provide holiday plans and volume forecasts for both Customers' public holidays and Vietnamese public holidays or special days that the company holds an event.
- Follow up pro-actively with production to "warn" customers on the delivery status and delivery difficulties.
- Support Customer Service Manager and Customer Service Team Leader to develop and implement customer reward activities such as Tet, Christmas gifts.
To handle customer requests/ complaints and propose a solution
- Filter and assign requests to the relevant team/person.
- Monitor and follow up on the progress of resolving requests.
- Ensure requests are handled properly and on-time
- Raise a voice and/or alarm the CS Executive if there are any critical customer-related matters.
- Propose solutions to customer requests/ complaints.
To manage customer database and customer relationships
- Update and maintain the customer information records, contact list.
- Develop and maintain customer relationships.
To support Production and other departments in customer-related matters
- Contact and inform customers in any production matters that Production requires such as bad inputs, instruction clarification, wrong quantity, additional editing charge, etc.
- Support Production in checking any order related matters such as instruction, input.
- Support Production in downloading, uploading, and order creation properly and on-time.
- Transfer finished materials to customers in case it cannot be transferred via systems
- Contact and inform customers in any system matters that System/IT requires such as system errors, system upgrade, system feature launch, etc.
- Contact and inform customers of any billing matters that Accounting requires.
- Greet new customers
- Implement seasonal customer-related production workflow.
- Propose a solution for improvement of IT infrastructure and system for customer service activities.
Others related tasks as assigned
- Support Customer Service Manager and Customer Service Supervisor in conducting customer satisfaction surveys, analysis issues, and propose action.
- Support Customer Service Manager and Customer Service Supervisor in provide on-job training, coaching, mentoring to the team members.
- Identify areas for quality management optimization/improvements and promote improvement activities of department working processes, workflows.
- Ensure customer service standards are aligned with the corporate standards/values

Job Requirement

 Education: University degree in English, Customer Service, Marketing & Sales, etc... are preferable
- Experience: At least 1 year of working experience with customer service and/or marketing and sales, English speaking…
- Experience with quality assurance and quality management for graphics and photos is an advantage.
- Languages: Excellent English skills, especially speaking and writing skills. Fluent in Vietnamese.
- Good communication skills.
- Patient personality.
- Self-motivated with strong team skills, a high degree of punctuality.
- Hard-working and good health.

- Willingness to work in shifts (6:30am – 2:30pm, 2:30pm – 10:30pm, 10:30pm – 6:30am)
- Alternately work by week (one week for a shift)

To apply, please send your resume/CV to email address: recruitment@esoft.com with tittle ‘[Esoft] - CSR - Full name’ 

People also viewed

ESOFT Network


Thanks for joining our Talent Network,

By joining our Talent Network you have not officially applied to a position.

Please apply now to become candidates for vacancies or continue update resume.