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Product Expert For Photos

Expatriate job

Work Location Ha Noi (Hai Ba Trung District)
Job Level Experienced (Non - Manager)
Job Type Permanent
Qualification Bachelor
Experiences 3 Years
Salary 5,000 - 5,500 USD
Industry Arts / Creative Design
Deadline to Apply 31/03/2024
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Job Benefit

  • Laptop
  • Insurance
  • Travel opportunities
  • Allowances
  • International Travel Opportunity
  • Incentive bonus
  • Health checkup
  • Training & Development
  • Salary review
  • Business Expense
  • Seniority Allowance
  • Annual Leave

Job Description

I. ABOUT ESOFT

Esoft is one of the world’s leading real-estate tech companies specializing in property presentations, image processing, 3D visualization, and online marketing of properties worldwide.

Our customers are real estate agents and property-marketing companies in Europe, US, and Australia who rely on us for our fast service, our innovative solutions, and high and consistent quality.

The company was founded in 2000 in Denmark and our platform in Vietnam has been operating since 2007. We currently employ more than 800 people in our offices in Vietnam, Denmark, Sweden, and Norway.

At Esoft, we encourage all applicants from minorities, women, people with disabilities, and all other qualified applicants.

II. JOB PURPOSE

Develop, promote and support the implementation of quality standards, and assurance system (quality standards including standard operating procedures for editing and quality control. Provide consultation and support for internal and external technical and quality issues. Managing and developing quality relationships with clients hereunder into sales/onboarding processes. Contribute to internal and external innovation/development driving value-add for clients.

III. JOB DUTIES

To strategically plan for onboarding new clients

  • Understand client requirements and communicate effectively with the Sourcing Dept to ensure that a product can be implemented with quality and stability in live production.
  • Support Sourcing with an evaluation of PT tests.
  • Support Sourcing with challenges during the launching phase.
  • Gather client feedback.
  • Continuously looking into how to improve products and workflows both from a quality and efficiency standpoint (internal innovation).
  • Research and come forward with new ideas for products and technology - also in dialogue with clients, product managers and other stakeholders.
  • Lead projects (as assigned) in relation to innovation and optimizations, mainly related to products, efficiency, and quality.

To strategically plan for internal production optimization

  • As part of the product team, help to develop technical solutions that can optimize production and solve production pain points.
  • Work with Sourcing and/or Quality to implement solutions.

To strategically plan, deliver and consult on communication

  • Voice of the client for overall client satisfaction

To provide consultation and support on Client's complaints/Maintaining quality

  • Voice of the client. Often the data for corrections that come through CS is not going to give a full overview of quality. Product Experts can provide an overview of client satisfaction which is equally and often more important than evaluating data.
  • Review and give feedback on the whole set-up process for Client's complaints/Maintaining quality
  • Proactively deal with quality/product-specific issues.
  • Provide technical/quality solutions and advise on technical trends.
  • Technical support and overview for onboarding of clients and launch of products.
  • Provide technical expertise, advice and testing for product/technical projects.
  • Recommend and test new hardware and software related to current and new products.
  • Recommend and provide feedback on system solutions/workflows related to quality.
  • Provide technical/quality solutions and advice on general customer requests and complaints both towards clients but also towards production hereunder the quality team.

To provide consultation and support on:

  • Core skills training
  • Review and give feedback on the whole set-up process for Core skills training
  • Periodical reviews and workshops on new opportunities to optimize the set-up and be in line with current trends
  • Existing style, quantity training & re-training/ Recurring skills testing/ Quick retrain, coaching
  • Voice of the client. Often the data for corrections that come through CS is not going to give a full overview of quality. Product Experts can provide an overview of client satisfaction which is equally and often more important than evaluating data.
  • Review and give feedback on the whole set-up process for existing style, quantity training & re-training/Recurring skills testing/Quick retrain, coaching.
  • New product, style training
  • Understand client requirements and communicate effectively with the Sourcing Dept to ensure that a product can be implemented with quality and stability in live production.
  • Provide Technical Training when necessary
  • When there are no alternative trainers, Product Expert will be in charge of planning and executing technical training based on developed materials and assessing the team’s capabilities in delivering quality/output according to agreed SLA/client expectations.

Job Requirement

IV. PERSONAL & COMPETENCY REQUIREMENTS

Education

  • Bachelor’s Degree in relevant field.

Professional knowledge

  • Professional knowledge of quality requirements of assigned product.

Supplementary knowledge

  • Understanding of needs and trends in the product field, and within real estate;
  • Understanding and awareness of different cultures and professional behaviors.

Functional Skills

  • Expert in relevant software used for post-processing;
  • Have knowledge of other relevant/associated software.

Managerial Skills

  • Communications skills are valued over management skills; however, management experience is a plus.

Supplementary Skills

  • Good communication and interpersonal skills;
  • Logical and strategic thinking skills;
  • Goal setting and planning skills;
  • Self-learning skills (develop personally and professionally through self-initiated set goals).

Personal requirements (Attitude, personality, ability)

  • Demonstrate 6 core values of Esoft (Openness, Care, Credibility, Quality, Passionate, Innovation);
  • Ability to observe and evaluate quickly and effectively.

Experience

  • 5 years in the relevant professional area including higher education and need for work permit or work placement.

Other requirements

  • Physically and mentally healthy;
  • Holds a valid passport and can travel overseas if needed.

V. WHAT WE OFFER

We offer you an opportunity to continue building your career in an international and successful company with market-leading, innovative solutions. In every business unit and in every office around the world, Esoft has always been driven by a strong team spirit and an even stronger sense of pride. We strive to provide an interesting workplace, where people work and interact across cultures and time zones. We cherish creativity and innovation, and we invest in training and development of employees.

VI. WE LOOK FORWARD TO HEARING FROM YOU

If you have questions about the job, please contact our hotline at 0966.124.112 or send us your motivational letter and CV in English as soon as possible.

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